Writing & Implementing Operations Manuals
Making Your System Know-how Accessible and Effective
1-day program (9am-5pm)

Last dates in 2008:
Brisbane Monday October 27;
Sydney Tuesday October 28;
Melbourne Wednesday October 29.

This one-day program is designed for personnel involved in writing and implementing operations manuals or any policy and procedure required in your franchise system. Regardless if you are about to write your operations manual or want to learn more about making your system effective and efficient, this workshop will have something for everyone.

Key Content:

1. FRANCHISE OPERATIONS MANUALS
> What are Franchise Operations Manuals and their benefits?
> What are the key content areas for an operations manual for a Franchisee?
> What are the key content areas for a Franchisor’s operations manual – how to operate the franchise system?
> Legal obligations and responsibilities relating to Franchise Operations Manuals

2. WRITING PROCEDURES
> Writing procedures and adult learning principles
> Referencing your Franchise Operations Manual
> Structure for writing a procedure
> Language, style and formatting techniques
> Protecting your intellectual property
> What are the key content areas for an operations manual for a Franchisee?
> What are the key content areas for a Franchisor’s operations manual – how to operate the franchise system?

3. DEVELOPMENT PROCESS
> Development processes: making effective use of your time and resources
> Starting from scratch: where to begin and how to develop your manual
> Redeveloping your manual: adding new policies and procedures

4. IMPLEMENTATION STRATEGIES
> Launching strategies: implementing manuals and encouraging them to be used
> Hard copy manuals versus online access
> Incorporating the manual into day-to-day Franchisor operations

To support the application of the knowledge and skills gained from this program, there is an optional workplace assessment that participants can complete.

Learning outcomes from this workshop:
Learn how to write and effectively update franchise operations manuals AND learn how to get new operations manual sections read and understood by franchisees.

Who should attend:
National and State Operations Managers; Trainers; Master Franchisees; and Field Personnel.

Participant Feedback:
This workshop consistently achieves high levels of positive feedback. Here are some examples:

I thought the course was fantastic and full of useful information.
- Ben Schulte, Regional Manager (NSW), Allphones

Registration Fees:
$350 per single registration;
$330 per multiple registration from the same organisation.

2008 Dates & Locations: 

To book:
To register,  click here to download and complete the registration form and course brochure , or phone or email Franchise Advisory Centre at or (07) 3716 0400.