For busy managers without the time to attend a full mediation course, a single-day Introduction to Mediation & Negotiation Skills seminar is also available.
The Introduction to Mediation & Negotiation Skills seminar contains the same theory and practice as Day 1 of the full course, and gives the participant a valuable insight into the processes of mediation. As a result, managers can approach mediation with confidence and recognise its usefulness and appropriateness in resolving business disputes.
Participants who complete the Introduction to Mediation seminar can later enrol in the full mediation course, and obtain credit for the day's training already spent. As a result, participants who wish to subsequently obtain their accreditation and apply to the OMA panel need only complete a further four days (including assessment) of mediation training.
Content Outline:
9am-5pm
The Legal Framework: Part 4 of the Franchising Code of Conduct
The Dispute Resolution Spectrum: Where Mediation Fits, What it is
Exercise: Interests Rather Than Rights
Mediation Process and Timeline
Mediation in Action: Video and Discussion
Mediation Skills A: Franchise Mediation Role Play and Debrief
Mediation: Why, When and How
Mediation Skills B: Communication
The Office of the Mediation Adviser
Conclusion
Who Should Attend?
This seminar has been designed specifically to provide a valuable insight into the processes of mediation for franchisor personnel who come into contact with franchisees on a daily basis and who are primarily responsible for maintaining the franchise relationship.
An early recognition of factors that can lead to dispute, plus an appropriate process to resolve conflict, can result in greater productivity and longevity in the relationship.
This seminar is particularly relevant for franchisor field support personnel, master franchisees, and others in a franchise support role.
Feedback from previous participants:
Highly relevant to any franchising professional.
- Gary Waters, National Franchise Manager & Organisational Development, Advanced National Services;
A well-organised and structured course, useful to industry and lawyers.
- Wayne Jenvey, Partner, Dibbs Abbott Stillman Lawyers.
I learnt a lot today. Highly recommended. - Natasha Ung, Consultant, CB Richard Ellis.
An excellent and beneficial course. The best course I have ever attend. - Kate Johnson, Director, Ordium.
The course gave a good overview of the mediation process and the key factors in dispute resolution. - Martin Wells, Director of Operations (QLD), Subway.
Registration Fees: $500 per single registration;
$450 per multiple registration from the same organisation.
To book: To register, click here to download and complete the registration form and course brochure , or phone or email Franchise Advisory Centre at or (07) 3716 0400.
- Franchise Mediation
