This course covers both the theory and the practice of mediation, with an extensive role-play element that simulates a wide variety of real life mediation situations. All course participants will learn to identify the stages of mediation, the role and skills of the mediator, and to improve conflict management and communication skills.
The course consists of a four-day core component, and an optional fifth day for those participants who wish to have their mediation skills evaluated for possible accreditation.
Attending the full five days of the course meets the mediator training requirements of the Law Societies of NSW, South Australia and Queensland, as well as the Law Institute of Victoria and the Bar Associations of Victoria and New South Wales.
On successful completion of the assessment day, participants receive a certificate and qualify to apply for listing on the Office of the Mediation Adviser's panel of accredited mediators.
What previous attendees have said:
An absolute gem for relationship-building within your business.
- David O'Brien, Director, Clever Kids Education Centres
The best course for a HR manager to attend.
- Ian Clarke, Resource Manager, RoadTek, Department of Main Roads (QLD)
All franchisors should do this course.
- Doug Judge, former franchisor
Negotiation exercise. Debrief
• Needs v. Rights & positions
• Mediation: an extension of the negotiation process
• Understanding people’s perceptions
• Understanding key underlying issues
Mediation paradigm
• Mediation compared with other dispute resolution processes
Introduction to the mediation timeline and process model
Demonstration by course leaders
The Introductory Phase – The opening statement
• Purpose & objectives
Continuation of demonstration by course leaders
The Understanding Phase –The parties’ opening presentations
• Purpose
• Listing an agenda
Role-play. Debrief.
Preparing for mediation
The Understanding Phase – Communication skills & dealing with anger
Day 2 - 9am-5pm
The Understanding Phase – Caucusing
• Demonstrating
• When to use
Role play. Debrief
The Negotiation Phase
• Demonstration
• Purpose
• How & when to raise options
• Exploring and identifying options
• Communicating offers
Role-play. Debrief
The Agreement Phase
• Tests of a good solution
• When to draft an agreement
• Drafting the agreement
• Problems
• Review of the agreement
• Where no agreement is reached
Role-play. Debrief.
Day 3 - 9am-5pm
Role-play. Debrief
Panel Discussion:
• Areas of liability for the mediator
• Confidentiality
• Contract clauses
• Role of legal representatives
• Ethical issues
• Mediation in your state
• Further development as a mediator
Role-play. Debrief.
Conclusions
Day 4 - 9am-5pm
Role-play. Debrief
Role-play. Debrief.
Role-play. Debrief
Day Five (Assessment - Optional) - 9am-5pm
Please note that the Mediation course is a four-day program. The fifth day is an optional assessment day for those participants who wish to be accredited as mediators. (A separate cost of $500 per person applies for the assessment day.)
Registration Fees:
4-day core program: $1,995 per person if registered more than 28 days prior (or $2,345 if registered less than 28 days prior)
Optional 5th day (Assessment for AMA accreditation): $500
To Register: Download and complete the course registration form, and fax, email or post to the Franchise Advisory Centre, or contact us by email at
or by phone on (07) 3716 0400.
- Franchise Mediation 
