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Unhappy franchisees vote with their feet

Franchisors who spend large sums of money on franchisee satisfaction surveys can often gauge satisfaction levels in their network using other means at their dis…

Protecting the brand against deviant employee behaviour

A fast food store worker relieves himself after hours in a kitchen sink instead of going to the bathroom.

An employee in another outlet uses the kitchen sink…

Are franchisees comfortable with too much debt?

On the day that the board of the Reserve Bank meets to decide the future of interest rates for the next month, it’s worth considering how franchisees and inde…

Franchise business plans are worthless without monitoring

Everybody knows that business plans are essential to prepare for the future success of a business.

Bankers know this. Accountants know this. Governments know…

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